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Error messages and what they mean

The error windows come from your provider’s answer — the code at the bottom tells you which.

Step by step

  1. 1

    Read the window

    The title says what happened, the text says what to do, and “Error code” is at the bottom. Use ▲ ▼ and OK on the buttons; BACK closes it.

  2. 2

    Login problems (511, 512)

    “Login Failed”: the account was not found. Check the server address, username and password in Settings › Playlists › “Edit login details”.

  3. 3

    Account problems (451, 452, 453)

    “Subscription Expired”, “Account Blocked” or “Account Disabled”: only your provider can fix these — renew or contact them.

  4. 4

    Connection limit (458)

    “Account Already In Use”: the account is being used on other devices, or an old session is still open. Wait 1–3 minutes or close the other devices.

  5. 5

    Network rules (455, 456, 464)

    “IP Not Allowed”, “Country Lock Error” or “DNS Locked”: your provider restricts where the account can be used — use the exact server address they gave you, or contact them.

  6. 6

    Server or channel down (500, 407)

    “Server Error” is temporary — try again later. “Stream Unavailable” means that channel is down: choose another one.

If something goes wrong

Related guides

Reminder: 1ClickTV Player is a media player — bring your own authorized IPTV playlist or provider.